Account
Yes, QQE allows you to suspend or close your own account — and we fully respect that decision. There are two options:Temporary Suspension (Cool-off): Go to Profile → Settings → Responsible Gaming → Cool-Off Period to take a break of 7, 14, or 30 days. During this time, both login and betting will be disabled; access resumes automatically once the period ends.
Long-term Self-exclusion or Permanent Closure: To close your account for 6 months, 1 year, or permanently, contact us via live chat or email support@qqe-baji.com. It will be processed within 24 hours, no questions asked.
Please note: If you have a remaining balance, make sure to withdraw it before closing your account — once it's closed, initiating a new withdrawal will require assistance from support.
VIP
QQE's VIP programme has five tiers — Silver, Gold, Platinum, Diamond, and Elite. You earn points with every bet you place, and your tier advances based on your points total:Silver (Starting Tier): 500 points — an extra 5% deposit bonus plus a monthly free bet of ৳500.
Gold: 5,000 points — 10% bonus, priority fast withdrawal, dedicated support.
Platinum: 25,000 points — 15% bonus, 15% weekly cashback, and a birthday bonus.
Diamond: 1,00,000 points — 20% bonus, a dedicated personal account manager, and higher betting limits.
Elite: Invitation only — the highest tier of benefits, exclusive events, and personalised offers.
You typically earn 1 point for every BDT 100 wagered. Your VIP tier and point balance are always visible under the "VIP" tab in your profile.
Security
There are usually two reasons an account gets locked:Reason 1 — Too many incorrect password attempts: After five incorrect password attempts, your account will be temporarily locked for 15 minutes. Once that time has passed, try logging in with an OTP — it's the fastest way back in. After you're logged in, go to your profile to update your password.
Reason 2 — Suspicious activity detected: If there are multiple failed login attempts from an unusual location or device, our system may lock your account as a security measure. In that case, contact us via live chat — you may be asked to verify your identity using your registered mobile number and date of birth. Accounts are typically unlocked within 10–15 minutes.
Important: QQE will never call you to ask for your password. If anyone does, it is a scam — report it to support immediately.
Payment
After a match ends, winnings are usually credited to your QQE balance within 5–15 minutes. For live bets, the amount appears as soon as the event is settled. For major tournament finals, it can occasionally take up to 30 minutes, as settlement only happens once the result is officially confirmed.Withdrawal Timeframe:
— bKash / Nagad / Rocket: typically within 10–30 minutes
— Bank Transfer: 2–4 hours (on business days)
Please note: Winnings from bonuses may be subject to wagering requirements before withdrawal — please refer to the applicable bonus terms. The minimum withdrawal amount is ৳500, and identity verification may be required for your first withdrawal.
Security
Yes, if you've forgotten your password on qqe, you can still regain access using just your mobile number. Here's how:1. Go to the login page and click the "Login with OTP" tab.
2. Enter your registered mobile number (without the +880 country code) and tap the "Send OTP" button.
3. You will receive a 6-digit code by SMS within 30 seconds — enter it to proceed.
4. You'll be logged into your account. From there, go to Profile → Settings → Change Password to set a new password.
If you don't receive your OTP: Check your network connection and try again after 30 seconds. If it still doesn't arrive, email support@qqe-baji.com or reach out via live chat — support will manually verify your identity using your date of birth and phone number, then send you a password reset link.
Account
Yes — and it's one of qqe's core features. Go to Profile → Settings → Responsible Gaming to access the following tools:Deposit Limit: Set a daily, weekly, or monthly deposit limit. For example, setting a weekly limit of ৳5,000 means you will not be able to deposit more than that amount within the same week.
Betting Budget: Set a total betting limit for yourself — weekly or monthly.
Session Timer: Set a time limit for how long you want to bet in a single session — you'll get a reminder when the time is up.
Important Rules: Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period — this is intentional, to prevent decisions made in the heat of the moment. To learn more, Responsible Gaming View Page.
Promotions
To see all active offers on qqe, head to the "Rewards" section in the top menu or visit the Rewards Page Go there. All active promotions are listed — each with its validity period, terms and conditions, and full details on how to participate.Offer Update Cycle:
— Weekly cashback & free spins: resets every Monday
— Seasonal campaigns (e.g., IPL, World Cup): valid for the duration of the tournament
— Flash offers: arrive without notice and expire within 24–72 hours
— Daily login bonus: credited automatically each time you log in
Quickest Way to Find Answers: Keep push notifications enabled in the app — you'll get an instant alert on your phone whenever a new offer drops. For extra benefits with voucher codes, visit the Voucher Page View.