Last updated: 1 January 2026

QQE Privacy Policy — How Your Data Is Kept Safe

This page explains — in plain English — how the information you provide when opening a QQE account is used, where it is stored, and how it is kept secure. No legal jargon, just straight talk.

SSL Encryption No Third-Party Selling Written in Plain Language

Our core principles for protecting your privacy

Six Core Commitments — How QQE Respects Your Data

Industry-Standard Encryption
Your personal information and payment data are protected with 256-bit SSL encryption — the same standard used by international banks and financial institutions. QQE operates at that same level of security.
256-bit SSL
No Third-Party Selling
QQE never sells your personal data to advertising agencies, data brokers, or unrelated third parties. Your name and contact details stay with us.
No Selling
Minimal Data Collection
QQE only collects what is genuinely needed to provide its services. We do not ask for unnecessary personal information — less data means less risk.
Minimal Data Collection
Your Full Control
You can request to view, correct, or delete your data at any time. Contact support and your request will be handled within a reasonable timeframe.
Your Control
Defined Retention Periods
Data is not retained indefinitely. Once the necessary legal obligations are met, data is deleted according to set retention schedules. Outdated data that is no longer needed is cleared on a regular basis.
Limited Retention Period
Immediate Breach Notification
In the event of a data breach, affected members will be notified as quickly as possible. Transparency is a core principle at QQE — we don't hide problems.
Transparent notifications

In Brief: QQE uses your data solely to provide our services, never sells it, and stores it with the highest level of security. Read on for full details.

1What Data We Collect

QQE collects certain information to keep its services running and to verify the identity of its members. This data falls into three categories: information provided at registration, data generated automatically during use, and payment-related information.

What we ask for at registration

  • Full name and date of birth — for identity verification and age confirmation.
  • Mobile number — for login, OTP verification, and important notifications.
  • Email address — for account-related communications (optional).
  • Payment method details — bKash/Nagad/Rocket number or bank account information.

Information Collected Automatically During Use

  • IP address and device type — for security monitoring and fraud prevention.
  • Login time and location — to detect unusual access attempts.
  • Betting history and transaction records — for account transparency and dispute resolution.
  • Browser and app usage data — to improve service quality.

QQE does not access your social media accounts, contact list, or any other app permissions. Only what's strictly necessary — nothing more.

2How Your Data Is Used

Collected data is used only for its stated purpose. QQE never uses your data beyond what it was collected for — that commitment is at the core of our Privacy Policy.

  • To create, manage, and verify your account.
  • To process deposits and withdrawals.
  • To prevent fraud, scams, and money laundering.
  • To send important account notifications (payment confirmations, security alerts).
  • To verify your identity when providing customer support.
  • To promote responsible gaming — helping detect unusual betting patterns.
  • For diagnosing technical issues and improving service quality.

With your consent, QQE may send you personalised offers and promotions. However, you can opt out of these marketing communications at any time — through your profile settings or by contacting support.

3Who We Share Your Information With

QQE does not sell your data to third parties. However, certain information may need to be shared in specific situations to keep our services running.

Who we share with What Data Why
Payment Providers (bKash, Nagad, Bank) Transaction amounts and reference numbers. To process deposits and withdrawals
Technology Service Providers Platform Usage Data For server operations and security maintenance
Government or Law Enforcement Agencies Legally Required Information To meet legal obligations, strictly under court order
Fraud Prevention Services Transaction & Device Data To detect fraudulent activity.

QQE never shares your information with advertising agencies, data brokers, or unrelated commercial entities. All third parties we work with are bound by strict confidentiality agreements.

4Data Security Measures

QQE uses multiple layers of security to keep your information safe. If one layer is compromised, the others still provide protection — this layered approach is known as "Defense in Depth".

  • SSL/TLS Encryption: All data transfers across the website and app are secured with 256-bit encryption.
  • Database Encryption: Stored passwords and sensitive information are kept in hashed and encrypted form.
  • Two-Factor Authentication: Members can enable 2FA themselves to add an extra layer of login security.
  • Access control: Only authorised personnel have access, and only to the information they need.
  • Regular security audits: Third-party security experts conduct regular system audits.
  • Real-Time Monitoring: Suspicious activity is automatically detected and blocked.

Your Role Matters Too: Use a strong password, keep 2FA enabled, and never share your password with anyone. QQE will never ask for your password over the phone or by email.

5Cookie & Tracking Policy

QQE's website and app use cookies. Cookies are small files stored in your browser that help remember your preferences and improve your experience.

Types of cookies we use

  • Essential Cookies: To maintain login sessions and store security tokens. These cannot be disabled as they are essential for the service to function.
  • Preference cookies: Remembers your language preference and interface settings, so you don't have to reconfigure them every time you log in.
  • Analytics Cookies: Measures how many users visit each page and for how long. No personal identification involved — aggregate numbers only.

You can delete or block cookies through your browser settings. However, disabling essential cookies may affect login and payment features.

6Data Retention Periods

QQE does not keep data indefinitely. Each type of data has a defined retention period, and once that period ends, it is securely deleted.

  • Account information — retained for the duration the account is active and for 5 years after closure (as required by law).
  • Transaction records — 5 years (in accordance with financial regulations).
  • Customer support communications — 2 years.
  • Login logs and security data — 1 year.
  • Analytics data — anonymised, retained for a maximum of 2 years.

If you close your account or request data deletion, your data will be removed as quickly as possible, subject to any legal obligations.

7Your Rights

As a QQE member, you have certain rights over your own data. To exercise these rights, contact support — we will respond within a reasonable timeframe.

Your rights over your data

As a QQE member, you can exercise any of these rights at any time

Right to access
You may request to know what information QQE holds about you. Once a request is received, full details will be provided within 30 days.
Right to Correct Your Data
If any of your details are incorrect, you can request a correction. Changes to your name or date of birth may require supporting ID.
Right to erasure
After closing your account, you can request deletion of your data. Any data not subject to legal obligations will be permanently removed.
Right to Restrict Processing
You can ask us to stop using your data for specific purposes — for example, opting out of marketing messages.
Right to data portability
You can request a copy of the information we hold about you, typically in PDF or CSV format.
Right to object
You may object to the processing of your data for specific reasons. If the objection is deemed valid, processing will be stopped.

To Exercise These Rights support@qqe-baji.comWrite to us or reach out via live chat.

8Data of Minors

QQE's services are strictly for users aged 18 and above. We do not knowingly collect information from minors.

Age is verified at registration, and ID may be requested if there is any doubt. If data from a minor is collected and brought to our attention — or discovered by us — it will be deleted immediately and the account will be closed.

If you believe a minor has created an account on QQE, please contact us immediately — we will take prompt action.

9Policy Updates

This Privacy Policy may be updated due to changes in technology, law, or business operations. When changes are made, the "Last updated" date on this page will be revised and a notification will be sent to your registered mobile number.

For significant changes, we typically provide 7 days' advance notice. Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.

Keep notifications enabled so you're alerted to any policy changes right away. With push notifications turned on in the app, you're unlikely to miss such updates.

10Contact

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, reach out through the channels below. Our team responds in Bengali and takes every request seriously.

  • Email: support@qqe-baji.com — we aim to respond within 2 hours.
  • Live Chat: Available 24/7 on the website or app, with typical response times under 30 seconds.

For privacy-related inquiries, send an email with the subject line "Privacy Request" and it will be routed promptly to the right team.

This Privacy Policy was last updated on 1 January 2026. It has been prepared in compliance with applicable data protection regulations in Bangladesh.

General Inquiries

Frequently asked questions about football betting and the app

Yes, QQE offers betting on over 20 sports including football, tennis, badminton, basketball, and volleyball. For football, markets are available across all major competitions — the Premier League, La Liga, Bundesliga, Champions League, and the Bangladesh Premier Football League. To get started, log in to your account, go to the "Betting" option in the menu, and select football from the sports list on the left. You'll see ongoing and upcoming matches — tap any match to view available markets. Live betting is also available while a match is in progress.

If the app won't open, start by restarting your phone and trying again — this resolves the issue in most cases. If you receive an update notification, visit the app page on the QQE website, download the latest APK file, and install it. Before installing, check that "Install from unknown sources" is enabled in your phone's settings. Uninstalling the old version and doing a fresh install typically fixes the problem. If you're still having trouble, take a screenshot and reach out via live chat — the support team can provide a specific solution based on your device model.

Your Data Is Safe, Your Experience Trusted — Join QQE Today

We are committed to keeping your data safe. Sign up, play securely, and join millions of bettors across Bangladesh.

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